Trust is a crucial asset for success in the financial industry. To earn and maintain your customers’ trust, you need suitable SMS templates for financial services.
The right text message templates will benefit you in many ways, including collecting overdue payments and securing your customers’ funds with OTP codes.
That’s why we have collated these 23 free SMS templates just for you.
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So whether you’re an investment adviser, asset manager, bank representative, insurance agent, or you offer any financial services.
You can rely on these SMS templates to supercharge your cash flow ahead of your competitors.
Useful SMS templates for financial services
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Payment reminder SMS template
SMS Template:
(Customer Name), this is a payment reminder from [Company]. Your installment of (Amount) is due (day and month). Please contact us on [contact number] if you have issues.
Sample Text:
Mr John, this is a payment reminder from Bank of America. Your installment of 7 lac is due on 15th of June. Please contact us at +1 245 5654 454 if you have issues.
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Overdue payment SMS template
SMS Template:
(Customer Name), your payment is overdue. A late fee will appear on your next bill. To pay now, click [URL]. Please contact us on [phone number] if you have issues.
Sample Text:
Alex, your payment is overdue. A late fee will appear on your next bill. To pay now, click http: pay here. Please contact us at +1 343 2343 293 if you have issues.
SMS Template:
Hi [Customer Name], your payment is overdue. A late fee of [Late Fee Amount] will apply. Pay now at [Payment Link] or call [Contact Number] for assistance.
Sample Text:
Hi Alex, your payment is overdue. A late fee of $50 will apply. Pay now at http://dcbaxyz.com or call +1 343 2343 293 for assistance.
Unsuccessful payment SMS template
SMS Template:
We’re sorry your payment was not successful. Please call [Company name] on [contact number] to pay using a different card. Thank you.
Sample Text:
We’re sorry your payment was not successful. To pay using a different card, please call Bank of America on +1 454 4532 234. Thank you.
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Due payment SMS template
SMS Template:
Your bill of (Amount) is due today (DayMonthYear). A late fee of [amount] will apply if not paid on time. To pay now, click [URL]. Thank you, [Compnay name]
Sample Text:
Your bill of USD 200 is due today, the 30th of June 2022. A late fee of USD 75 will apply if not paid on time. To pay now, click http: pay now. Thank you, Bank of America
Successful payment SMS template
SMS Template:
(Amount) from (AccountNumber) to [Company] was successfully processed with receipt (ReceiptNumber). Log in for more details.
Sample Text:
USD 700 from Tele Bank to Bank of America was successfully processed with receipt 20343095. Log in for more details.
SMS Template:
Hi [Customer Name], your payment of [Amount] has been successfully received by [Company]. Your transaction ID is [Transaction ID]. Thank you.
Sample Text:
Hi Alex, your payment of $700 was successfully received by Bank of America. Your transaction ID is 20343095. Thank you.
Promotional message SMS template
SMS Template:
The new loan scheme starts on (date). Learn more at [link] or call (phone number) for more details. Thank you for choosing (Bank name)
Sample Text:
The new loan scheme starts on the 9th of June. Learn more at bit.ly/new-loan or call +1 433 2343 422 for more details. Thank you for choosing Bank of America.
SMS Template: Hi [Customer Name], [Bank Name] now offers [Product/Service]. Learn more at [URL] or call [Contact Number]. Offer valid till [End Date].
Sample Text: Hi Alex, Bank of America now offers a limited-time savings account bonus. Learn more at http://bankoffers.com or call +1 433 2343 422. Offer valid till 30th June.
Successful payment SMS template
SMS Template:
Hi (FirstName, LastName), (Amount) has been successfully paid via BPAY to (Company). Please call us on [Contact number] ASAP. if this wasn’t you
Sample Text:
Hi Alex James, USD 7000 has been successfully paid via BPAY to the Bank of USA. If this wasn’t you, please call us on +1 454 3223 767.
| Check out our list of the best SMS API service providers for your financial services. See the best OTP SMS API providers to send OTPs for your apps and fintech services. SMSCountry provides simple SMS solutions so you can start messaging your financial customers right away. Learn more about our SMS API services. |
Loan offer SMS template
SMS Template: Dear [Customer Name], you have been pre-approved for a personal loan of [Loan Amount] from [Lender Name]. Use this offer now and enjoy an interest rate of [Interest Rate]% p.a. and flexible repayment tenure of up to [Repayment Tenure] months. Call us at [Contact Number] to apply now.
Sample Text: Dear Mr. Smith, you have been pre-approved for a personal loan of $10,000 from the Bank of London. Use this offer now and enjoy an interest rate of 7% p.a. and flexible repayment tenure of up to 48 months. Call us at +1 245 5654 454 to apply now.
Bank loan SMS template
SMS Template: Dear [Customer Name], you have been approved for a [Loan Type] of [Loan Amount] at an interest rate of [Interest Rate]% p.a. from [Bank Name]. Your [Repayment Tenure]-month repayment period starts on [Loan Start Date]. Call us at [Contact Number] for more information.
Sample Text: Dear Ms. Patel, you have been approved for a home loan of $300,000 at an interest rate of 3.5% p.a. from Bank of New York. Your 25-month repayment period starts on 1st April 2023. Call us at +1 245 5654 454 for more information.
Loan promotion SMS template
SMS Template: Dear [Customer Name], [Lender Name] is offering a special promotion on [Loan Type] loans. Apply now and enjoy [Promotion Offer] with an interest rate of [Interest Rate]% p.a. and a flexible repayment tenure of up to [Repayment Tenure] months. Call us at [Contact Number] for more information.
Sample Text: Dear Mr. Jones, Bank of Scotland is offering a special promotion on personal loans. Apply now and enjoy a cashback of $500 with an interest rate of 6% p.a. and a repayment tenure of 36 months. Call us at +1 245 5654 454 for more information.
Loan repayment SMS template
SMS Template: Dear [Customer Name], your loan repayment of [Repayment Amount] is due on [Due Date]. Please ensure that your account has sufficient funds for a successful transaction. Contact us at [Contact Number] if you have any questions.
Sample Text: Dear Ms. Lee, your loan repayment of $800 is due on 15th March. Please ensure that your account has sufficient funds for a successful transaction. Contact us at +1 245 5654 454 if you have any questions.
Payment received SMS template
SMS Template: Dear [Customer Name], thank you for your payment of [Payment Amount] on [Payment Date]. Your payment has been successfully received and updated in your account. Contact us at [Contact Number] if you have any questions.
Sample Text: Dear Mr. Brown, thank you for your payment of $500 on 01/03/2023. Your payment has been successfully received and updated in your account. Contact us at +1 245 5654 454 if you have any questions.
Debt reminder SMS template
SMS Template: Hello [Customer Name], this is a reminder from [Company] that you have an outstanding debt of [Amount] that is now (Days) days overdue. Please clear your dues at the earliest to avoid any further consequences. Contact us at [Contact Number] if you need any assistance.
Sample Text: Hello Mr. John, this is a reminder from Chase Bank that you have an outstanding debt of $10,000 that is now 30 days overdue. Please clear your dues at the earliest to avoid any further consequences. Contact us at +1 123 456 7890 if you need any assistance.
OTP SMS template
SMS Template: Your OTP is [OTP]. Please do not share it with anyone.
Sample Text: Your OTP is 123456. Please do not share it with anyone.
Insurance policy renewal reminder SMS template
SMS Template: Dear [Policyholder’s Name], your policy with [Insurance Company] is expiring on [Expiration Date]. To continue enjoying the benefits of our insurance, please renew your policy before the expiry date.
Sample Text: Dear John, your XYZ insurance policy expires on 31st March 2023. To continue enjoying the benefits of our insurance, please renew your policy before the expiry date.
Insurance claim intimation SMS template
SMS Template: Dear [Policyholder’s Name], we have received your claim request with claim number [Claim Number]. We will get in touch with you.
Sample Text: Dear Jane, we have received your claim request with claim number 12345. We will get in touch with you.
Loan payment reminder SMS template
SMS Template: Dear [Customer Name], this is a friendly reminder that your loan payment of [Amount] is due on [Payment due date]. Please ensure timely payment to avoid late fees.
Sample Text: Dear Mike, this is a friendly reminder that your loan payment of $500 is due on 15th March 2023. Please ensure timely payment to avoid late fees.
Overdue payment reminder SMS template
SMS Template: Dear [Customer Name], your loan payment of [Amount] is now [Number of Days] days overdue. Please make the payment immediately to avoid further late fees and penalties.
Sample Text: Dear Rachel, your loan payment of $1000 is now 7 days overdue. Please make the payment immediately to avoid further late fees and penalties.
Payment due SMS template
SMS Template: Dear [Customer Name], your payment of [Amount] is due on [Payment Due Date]. Please pay before the due date to avoid late fees and penalties.
Sample Text: Dear Tom, your payment of $200 is due on 31st March 2023. Please pay before the due date to avoid late fees and penalties.
Complaint registration SMS template
SMS Template: Dear [Customer Name], we are sorry for the inconvenience caused. Please share your complaint in detail so that we can resolve it at the earliest.
Sample Text: Dear Olivia, we are sorry for the inconvenience caused. Please share your complaint in detail so that we can resolve it at the earliest.
Feedback collection SMS template
SMS Template: Dear [Customer Name], we value your feedback. Please rate our service on a scale of 1 to 5, where 1 is poor and 5 is excellent.
Sample Text: Dear Peter, we value your feedback. Please rate our service on a scale of 1 to 5, where 1 is poor and 5 is excellent.
Payment successful SMS template
SMS Template: Dear [Customer Name], your payment of [Amount] has been received successfully. Thank you for choosing [Company].
Sample Text: Dear Lisa, your payment of $1000 has been received successfully. Thank you for choosing ABC Company.
EMI bounce SMS template
SMS Template: Dear [Customer Name], we regret to inform you that your EMI of [Amount] has been bounced due to insufficient funds. Please make the payment at the earliest to avoid penalties and late fees.
Sample Text: Dear Smith, we regret to inform you that your EMI of $200 has been bounced due to insufficient funds
Salary SMS message
SMS Template: Hi [Employee Name], we are happy to inform you that your salary of [Salary Amount] for [Month] has been successfully credited.
Example: Hi David, we are happy to inform you that your salary of $2,800 for February has been successfully credited.
Thank you for registering SMS
SMS Template 1: Hi [Customer Name], thank you for registering with [Company Name]. We’re excited to have you on board.
Example: Hi Mia, thank you for registering with Fitness Plus. We’re excited to have you on board.
SMS Template 2: Dear [Customer Name], welcome to [Company Name]. Thank you for registering. Explore our services at [Website Link].
Example: Dear John, welcome to HealthPro. Thank you for registering. Explore our services at www.healthpro.com.
Loan OTP messages
SMS Template 1: Your loan application OTP is [OTP]. Use this to proceed. Please do not share it with anyone.
Example: Your loan application OTP is 456789. Use this to proceed. Please do not share it with anyone.
SMS Template 2: Hi [Customer Name], your OTP for the loan process is [OTP]. Keep it confidential.
Example: Hi Alex, your OTP for the loan process is 123456. Keep it confidential.
Personal loan marketing messages
SMS Template 1: Need funds? Apply for a personal loan of up to [Loan Amount] at [Bank Name]. Quick approval and minimal paperwork.
Example: Need funds? Apply for a personal loan of up to $50,000 at Trust Bank. Quick approval and minimal paperwork.
SMS Template 2: Dear [Customer Name], fulfil your dreams with a personal loan from [Bank Name]. Apply now for instant approval.
Example: Dear Mia, fulfil your dreams with a personal loan from Star Finance. Apply now for instant approval.
EMI penalty message
SMS Template 1: Dear [Customer Name], your EMI of [Amount] is overdue. A penalty of [Penalty Amount] has been added to your account. Please pay immediately.
Example: Dear Sarah, your EMI of $800 is overdue. A penalty of $50 has been added to your account. Please pay immediately.
SMS Template 2: Hello [Customer Name], your overdue EMI of [Amount] has incurred a penalty. Kindly make the payment at the earliest.
Example: Hello Mark, your overdue EMI of $500 has incurred a penalty. Kindly make the payment at the earliest.
Payment received message
SMS Template 1: Dear [Customer Name], we’ve received your payment of [Amount]. Thank you for choosing [Company Name].
Example: Dear Emma, we’ve received your payment of $600. Thank you for choosing ABC Finance.
SMS Template 2: Hi [Customer Name], your payment of [Amount] was successfully received. We appreciate your trust in us.
Example: Hi Lucas, your payment of $1,200 was successfully received. We appreciate your trust in us.
Outstanding payment reminder SMS
SMS Template 1: Dear [Customer Name], your outstanding payment of [Amount] is overdue. Please clear the dues immediately to avoid further penalties.
Example: Dear Mr. Green, your outstanding payment of $2,000 is overdue. Please clear the dues immediately to avoid further penalties.
Money received message
SMS Template 1: Hi [Customer Name], we’ve credited [Amount] to your account. Thank you for your transaction with [Company Name].
Example: Hi Ethan, we’ve credited $500 to your account. Thank you for your transaction with Bank of America.
SMS Template 2: Dear [Customer Name], [Amount] has been successfully transferred to your account. Contact us for any queries.
Example: Dear Olivia, $2,000 has been successfully transferred to your account. Contact us for any queries.
Money transfer SMS format
SMS Template 1: Dear [Customer Name], an amount of [Amount] has been transferred from your account to [Recipient Account/Name].
Example: Dear William, an amount of $3,000 has been transferred from your account to Sarah Johnson.
SMS Template 2: Hi [Customer Name], [Amount] has been successfully transferred to [Recipient Name/Account].
Example: Hi Emma, $1,500 has been successfully transferred to Account No. 123456789.
What are the different types of SMS formats?
SMS formats help customers easily understand and identify their message. Below are a few formats of SMS you can use in your bank.
Discover the best text messaging service for small businesses.
Bank SMS format
The structure of a typical bank SMS format includes the bank’s name, transaction type, amount, date and time, and the balance.
Example: [XYZ Bank] 10,000$ was debited from your account on 08/03/2023. Available balance: 20,000$.
Bank transaction SMS format
The structure of a bank transaction SMS format includes the bank’s name, transaction type, amount, date and time, and account balance.
Example: [ABC Bank] 5,000$ is credited to your account on 08/03/2023. Available balance: Rs. 15,000$
Loan offer SMS format
The structure of a bank loan SMS/text message format includes the bank’s name, loan amount, interest rate, loan tenure, and monthly instalment amount.
Here’s a loan message sample: [XYZ Bank] Your loan of 1,00,000$ has been approved at an interest rate of 12% p.a. for a tenure of 24 months. Your EMI is 4,818$.
Salary SMS format
The structure of a salary SMS format includes the employer’s name, employee name, salary amount, and date of credit.
Example: [ABC Company] Dear John, your salary of 50,000$ has been credited to your account on 01/03/2023.
Bank message format
The structure of a bank message format includes the bank’s name, message type, and message content.
Example: [XYZ Bank] ALERT: Your account has been debited with 2,000 $ on 05/03/2023. If you did not authorise this transaction, please contact the bank immediately.
Loan approval SMS/text message format
The structure of a bank loan approval SMS message format includes the bank’s name, loan type, loan amount, and approval status.
Example of a text message for loan approval: Congrats from [ABC Bank]. Your home loan application of 50,00,000 $ has been approved.
Personal loan SMS message format
The structure of a personal loan SMS message format includes the bank’s name, loan amount, interest rate, loan tenure, and monthly instalment amount.
Here’s an example of a personal loan approval message:: [XYZ Bank] Your loan of 10,00000 $ has been approved at an interest rate of 13% p.a. for a tenure of 36 months. Your EMI is 6,778 $
OTP SMS format
The structure of an OTP SMS format includes the bank’s name, message type, OTP code, and expiry time.
Example: [ABC Bank] Your OTP for online transaction is 123456. This OTP is valid for 5 minutes only.
EMI bounce SMS format
The structure of an EMI bounce SMS format includes the bank’s name, EMI bounce status, EMI amount, EMI date, and reason for the bounce.
Example: [XYZ Bank] ALERT: Your EMI of 10,000$ due on 01/03/2023 for your loan has bounced. Reason: Insufficient balance. Please ensure sufficient balance in your account to avoid penalties.
EMI bounce message format
The structure of an EMI bounce message format includes the bank’s name, EMI bounce status, EMI amount, EMI date, and reason for the bounce.
Example: [ABC Bank] ALERT: Your EMI of 10,000$ due on 01/03/2023 for your home loan has bounced. Reason: Cheque returned. Please contact the bank to make alternate payment arrangements.
EMI message format
An EMI message format structure includes the bank’s name, amount, date, and remaining EMI count.
Example: [XYZ Bank] ALERT: Your EMI of 10,000$ for your loan is due on 01/03/2023. You have 12 more EMIs to pay.
Ever wondered how you could save hours writing customer SMS messages while making them feel like they’re your #1 priority?
Maybe you’ve struggled with crafting the perfect payment reminder—polite yet firm. Or maybe you want your promotional offers to sound exciting, not robotic.
AI, like ChatGPT, could handle all that for you.
And no, you don’t need to be a tech guru to make it work.
Let me show you a simple way to do this. Trust me, it always works.
Step 1: What’s your message really about?
Take a second and think—what do you want to say?
Are you reminding a customer about an overdue payment? Announcing a special loan offer? Or maybe letting someone know their transaction went through?
Here’s an example of a thought starter:
“How do I remind a client about their overdue bill without sounding too pushy?”
Every message has a purpose, right? Knowing the purpose upfront will help you ChatGPT give you what you need.
Step 2: Ask ChatGPT for help
Okay, now you’re clear on your message’s purpose. Next step: Tell ChatGPT what you need.
Be specific—the more details (and samples) you give ChatGPT, the better the result.
Try these prompts:
- For payment reminders: “Write a polite, professional SMS for a customer’s overdue payment, including the amount and due date.”
Result: “Dear [name], your payment of $250 was due on Dec 10. Please settle it by Dec 20 to avoid late fees. Thank you.” - For promotional offers: “Create a short, engaging SMS promoting a limited-time 3% interest rate on loans.” To generate a personal loan marketing message, give it this sample: “Looking for a low-interest loan? 🚀 Get 3% on personal loans—limited time only. Apply today at [link].”
- For account updates: “Generate an SMS notifying a customer about a $500 deposit into their account.”
Result: “Hi [name], $500 was deposited into your account ending in [XXXX] on Dec 15. Balance: $1,500.”
Step 3: Make it yours
The real magic happens when ChatGPT gives you the flesh and bones of the message, but you add the soul.
Ask yourself:
- Does it feel like I wrote this?
- Does it sound like my brand?
- Would my customers find it clear, helpful, and relatable?
Not yet? Here’s how to tweak the prompts (instructions you give the AI/ChatGPT):
- Add personalisation: Names, account numbers, or specific figures make a big difference.
Example: “Hi Alex, your payment of $250 is overdue. Please settle it by Dec 20 to avoid late fees.” - Match the tone: Adjust the language based on your audience. Keep it formal for corporate clients or casual for everyday users.
Example: “Hey Alex, just a heads-up—your $250 payment is overdue. Please pay by Dec 20. Thanks.” - Sample prompt for payment reminder text messages: “Write a polite overdue payment reminder, including the due date and amount.”
Add urgency: “Mention possible late fees if payment isn’t made.” - Need a promotional message? Prompt: “Create a short SMS for a 5% personal loan interest rate promo.”
Want exclusivity? Say: “Make it sound VIP, like it’s only for select customers.” - Sending a promotional message about a new loan offer? Inform/remind ChatGPT that financial regulations often require you to include disclaimers about terms, conditions, and potential risks.
So, give it this prompt: Instead of writing, “Looking for a low-interest loan? 🚀 Get 3% on personal loans—limited time only. Apply today at [link].” Use: “Looking for a low-interest loan? 🚀 Get 3% on personal loans—limited time only. Terms and conditions apply. Subject to credit approval. Apply today at [link].”
Step 4: Copy, paste, send
Once you’re happy with the message, it’s time to hit send. Whether it’s an SMS, WhatsApp message, or email, you’re all set.
That’s how you can use AI and ChatGPT to generate your desired SMS templates.
Imagine spending less time stressing over the right words and more time connecting with your customers. AI can do the hard work, but you’re still in control of the final message.
Ready to send the SMS message? Here are some best practices.
SMS copy best practices
When it comes to sending SMS, whether it’s transactional or promotional SMS, crafting the perfect message is crucial.
Since there’s a limited character count, it’s important to make every word count and follow some best practices to ensure your message is effective and engaging.
So here are a few tips on the best SMS copy practices:
- Keep your message crisp and to the point.
- Use simple and easy-to-understand language.
- Include a clear call-to-action (CTA) in your message.
- Personalise your message, if possible, by using the recipient’s name.
- Use active voice and action-oriented verbs in your message.
- Consider the timing of your message and send it at an appropriate time.
- Avoid using all caps, excessive punctuation, or emojis in your message.
- Proofread your message for any grammatical errors.
- Test your message before sending it to ensure it looks and reads well on mobile devices
- Respect the recipient’s privacy, and don’t send unsolicited messages.
What’s next for you?
These templates will take your finance business to the next level. So why wait? Start sending SMSes with these templates today.
Check out our list of the best SMS API service providers for your financial services. See the best OTP SMS API providers to send OTPs for your apps and fintech services.
SMSCountry provides simple SMS solutions so you can start messaging your financial customers right away. Learn more about our SMS API services.
