Are you missing out on potential customers due to limited business hours?
Wouldn’t it be great to have a 24/7/365 business?
That sounds too good to be true. But it’s not.
A WhatsApp chatbot solution is all you need to get started. Your business can respond to customers any time of the day and grow by leaps and bounds using a powerful chatbot solution.
This article compares 6 top WhatsApp chatbot and API companies that can help you. We also look at the different features they offer and the pricing mechanism.
Let’s get started to find the best chatbot for WhatsApp.
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What is a WhatsApp chatbot?
A WhatsApp chatbot is an automated software that uses the WhatsApp API to run on the WhatsApp platform and enables you to communicate with your customers on autopilot.
You can talk with your customers using the WhatsApp chatbot for a more humanised conversation.
So is the WhatsApp chatbot different from the WhatsApp Business API and WhatsApp Business?
Yes, all three are different.
WhatsApp chatbot vs WhatsApp Business API vs WhatsApp Business
WhatsApp Business is free software for small business owners. It offers marketing capabilities like taking orders and responding to customer queries. However, there are no analytics, automation options, or CRM platforms.
Secondly, WhatsApp Business API is a code that you can embed into your existing business software to enable you to send messages to your customers via WhatsApp directly from your software.
On the other hand, WhatsApp chatbots are built on WhatsApp Business API. Once you register, you can build your chatbot or any WhatsApp Business API solution.
Another way to deploy WhatsApp chatbots (the easier way) is to register with a service that provides WhatsApp chatbots and APIs. They offer fast and secure WhatsApp chatbot integration.
As you read, you’ll find six WhatsApp chatbot service providers in this article.
WhatsApp chatbots have a variety of use cases. The most common ones are marketing, sales and customer support. But the opportunities are endless when you have it installed.
What are the benefits of using WhatsApp chatbots for your business?
2.24 billion people in over 100 countries use WhatsApp worldwide. That’s 25% of the total world population.
That means one in every four people you meet uses WhatsApp. In some countries, the distribution is more and therefore, small and big businesses search for useful WhatsApp chatbots online.
We share four benefits of using the best WhatsApp chatbots.
- Your customers will love you: Connecting with your customers on WhatsApp and helping them solve their problems is marketing automation and customer retention packaged in one solution.
- Millennials will buy more from you: Statistics show millennials use WhatsApp at least once every waking hour. If you can use WhatsApp to help millennials avoid long queues and waiting hours (which they hate), they’d buy more from you.
- WhatsApp chatbots are cheaper than mobile apps: Chatbots use advanced tech and no extra user storage space. This makes them cost-effective. WhatsApp chatbots reach a wider audience for a fraction of the cost of a website or mobile app. You can even use WhatsApp bots to reach segmented audiences.
- Your customers will stay longer with you: WhatsApp chatbots track every customer purchase decision. This helps you create personalised messaging to help your customers believe you know them personally.
- More leads and secure communication: WhatsApp chatbots are secure and work 24/7 because WhatsApp conversations are end-to-end encrypted. Also, embedding a bot on your website can generate unlimited leads for your business.
Instead of using WhatsApp API and building a bot by yourself, you can go the easy and fast route — using a WhatsApp chatbot platform.
Below we analyse the top six WhatsApp chatbot solutions.
Let’s look at some of these.
“With Telebu powering seamless WhatsApp messaging at scale, we can check in on recovery, share health tips, remind about appointments, and answer questions instantly. Patients feel more connected to our providers. WhatsApp Business API by Telebu brings healthcare into the modern age.” -Mr. Osama, Sunface Medical Center
Comparing WhatsApp chatbot providers
With over a hundred WhatsApp chatbot companies worldwide, how do you find the best one?
Compare them for their features.
What features should you look for when choosing a WhatsApp chatbot solution provider?
- Multilingual support: WhatsApp supports over 40 languages. However, you can start building your bot with a universal one like English.
- NLP support: WhatsApp chatbots offer NLP support. Opt for one that adheres to natural language principles.
- Price, customer support and reporting: While pricing and support are essential, so is an analytic dashboard. This dashboard will show you delivery metrics, click-through rates and customer engagement.
- Ease of integration: Consider how the WhatsApp chatbot can integrate with your existing tech. Also, how easily does it integrate with other tools like your CRM, payments systems, cloud storage solutions, etc.
- Presence of pre-defined templates: Pre-defined templates save you lots of time. Look out for solutions that offer a ton of these.
Now that you know what you must look out for, let’s compare the 6 best WhatsApp chatbot platforms.
The next section tells you more about each WhatsApp chatbot provider in more detail.
Which are the 6 best WhatsApp chatbot providers?
Here they are.
1. Telebu Social Connect
TelebuSocial provides many features to help you build the best chatbot flow to communicate with your customers.
TelebuSocial key features
Here are some key features of the TelebuSocial WhatsApp chatbot solution:
- Sharing rich multimedia: You can send and receive media files, PDFs and QR codes using the WhatsApp business bot.
- A verified business profile: Your business name with a green tick mark.
- Quick replies with 2-way chat: Enhance customer experience by installing 2-way chats on your website and social media.
- CTA buttons: Close more deals and get more leads by embedding quick calls to action in your chats
- Faster customer support: 2X faster customer support module with the best WhatsApp chatbots.
- Lead nurturing: Convert leads via WhatsApp chatbots. Don’t pay for fancy software and increase your costs.
- Easy chatbot builder: Telebu Social Connect provides a simple drag-and-drop chat builder that also allows you to integrate third-party APIs and services.
TelebuSocial pricing
TelebuSocial charges per conversation per customer. No setup or installation fees.
For more details on the pricing, you can schedule a demo to learn more about TelebuSocial and detailed pricing.
2. Exotel
Founded in 2011, Exotel WhatsApp chatbot specialises in scalable cloud communication services. It also provides a WhatsApp chatbot service that supports 60+ languages.
It is a full-stack consumer engagement platform servicing remote customer-facing teams.
Exotel key features
The WhatsApp chatbot solution offers the following:
- A verified business profile: Your business name with a green tick mark.
- Message templates: Predefined templates that you can send and alter.
- Rich media messaging: Share documents, images, videos and other formats.
- Multiple entry points: Embed your WhatsApp bot on the web, app or through a QR code.
- Interactions via buttons: Collect quick responses via buttons for ‘Yes’ and ‘No’.
- Analytics and reporting: Access analytics on queries and productivity.
Exotel pricing
Exotel offers custom pricing for WhatsApp chatbot solutions. You can email their team for further details.
3. Rivet
Founded in 2013, Rivet provides enterprise SMS marketing solutions. The company has cast a wide net working directly with over 960 operators worldwide.
Rivet key features
The WhatsApp chatbot solution offered by Rivet offers some valuable features:
- Zero code messaging API: Integrate the API with a no-code requirement.
- Built-in visual workflow: Pre-defined workflows allow for easy chatbot setup.
- Template management: Create templates for automated approval and sending.
- Approved ID: Post-sign up, get your WhatsApp chatbot number and name verified by Rivet.
- Scheduled messages: Pre-select a date and time to message your contacts.
Rivet pricing
Rivet also offers custom pricing like other WhatsApp chatbot service. You can request their price.
4. ValueFirst
Founded in 2003, ValueFirst provides communication platforms and WhatsApp chatbot APIs.
ValueFirst offers automated conversations through their trained chatbot service called Surbo. Surbo is a single platform that packages all the channels and uses conversational AI to communicate.
ValueFirst key features
Let’s look at some of the features offered by Surbo- the WhatsApp chatbot solution:
- Voice and video support: automate voice and video calls.
- Contact database: Store all your customer information on the system.
- Knowledge base: Train your chatbot over a built-in repository.
- Interactive dashboard: Create new chatbots for new conversation flows.
ValueFirst pricing
ValueFirst offers a demo for their WhatsApp chatbot service. You can contact their team to learn more about their WhatsApp chatbot price.
5. Messaggio
Messaggio was founded in 2008 to let businesses connect with customers directly. In 2018, Messagio developed chatbots, and in 2020, it offered WhatsApp API integration.
Messaggio key features
Let’s look at some of the key features of the WhatsApp chatbot solution:
- Multi-channel routing: Use more than one route to send a message from the dashboard.
- Campaign builder: Build, and schedule smooth message dispatches from within the dashboard.
- Integrations: Integrate your web application or EPR system with flexible messaging APIs.
- Verified Sender ID: Choose your brand name and phone number to get registered for the WhatsApp chatbot.
- Analytics: Read statistics on messages sent, delivery, views and clicks in real-time.
- Multi-user account: Invite and delete users who can access the dashboard.
Messaggio pricing
You can test the features of the Messaggio WhatsApp chatbot solution for 30 days by signing up for a free plan. The free plan gives you access to one WhatsApp bot test number and one user account to play with.
The paid plan starts from $8/month. You get access to the dashboard by signing up for the paid plan.
The WhatsApp messages have no fixed charge. You pay as you go. Outbound messages cost €0.026, while inbound messages cost €0.015 per message.
6. Vesper Telecom
Founded in 2013, Vesper’s headquarters is in Dubai. Vesper Telecom provides VOIP, multi-level reseller and dialer services. They provide one of the best WhatsApp bot services to businesses of all sizes.
Vesper Telecom offers WhatsApp APIs for designing end-to-end customer journeys. This includes support for WhatsApp chatbot solutions.
Vesper Telecom’s key features
Let’s dive into some of the features of this WhatsApp chatbot solution:
- Tailored marketing: Create your templates to send messages.
- Automation: Add chatbots to your helpline to offer personalised service.
- Localised support: Onground teams help resolve queries with WhatsApp chatbot issues.
- Access to a dashboard: Use the dashboard to create customer engagement.
Vesper Telecom pricing
Vesper Telecom offers custom pricing. You can connect with them to learn more.
Finding the best WhatsApp chatbots
You can find your best fit by comparing the best WhatsApp chatbot providers. Look for the features that significantly impact your business growth.
TelebuSocial is one of the best chatbot providers. We provide a simple, secure and reliable WhatsApp communication platform. We offer WhatsApp APIs and WhatsApp chatbot solutions to connect with customers.
Telebu Social Connect offers enterprise-level messaging and empathetic customer support. This sets them apart from other messaging platforms.
Book a demo today, to learn more about how you can use our chatbot builder.
